IT Service Delivery Manager
London – Hybrid Working
£70,000 - £80,000pa + Bonus + Benefits
JNC are working with a top London based Law firm that is looking to bring on a talented IT Service Delivery Manager.
The role will focus on the day-to-day activities of the IT Service Delivery team that is based across multiple geographics.
Responsibility:
- Ensure Service Delivery function standards are kept. Policy and procedures are aligned accordingly with service delivery requirements.
- Management and Resource planning in relation to the firms agreed service levels.
- Insure ITIL processes are being tailored and used across the organisation.
- Manage the performance of the IT Service Delivery team members. Deliver performance reports to senior management. Mentoring and coaching.
- Monitor quality of IT Service Delivery and plan any changes and improvements needed.
- Manage technology use across the team and the right tools are available to them.
- Escalation point for IT Service Delivery team.
- Help drive IT Initiatives and projects line with the firms IT Strategy.
Experience Required:
- At least 5 years experience in a Service Desk or Service Delivery Management environment.
- Team lead or Management experience is essential.
- Strong leadership qualities and the ability to build strong working relationships with all levels.
- Experience working with ITSM tools like ServiceNow.
- Extensive experience working in a professional services environment. Ideally a global law firm but not essential.
- Any experience with legal applications and technology is a big bonus but is not essential.
- Ideally ITIL Certified or experience developing its best practices.
- Strong Technical Knowledge. Office 365 applications etc.
If you have the skills and experience required and are interested in finding out more, please submit your c.v. for immediate consideration.
In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business.