We are currently working with a growing international organisation that is actively recruiting for a talented Lead Desktop Support Engineer with a proven track record of leading, mentoring, motivating and improving a team of Desktop engineers.
The role will involve managing a number of engineers both locally and across various remote client sites while driving continuous improvement.
This is a hybrid role with 2-3 days per week on-site in central London.
Responsibilities:
- Lead a small team of Desktop Support Engineers
- Help develop and improve the team and services provided
- Monitoring and reporting of team KPIs
- Help deliver quality IT Support services across client sites including to VIPs
- Help support and maintain End User computing devices. Desktop, Mobile, Laptop and peripherals
- Manage and oversee relevant application compliance and licensing agreements
- Make researched recommendations on new tools and technologies to be used
- Act as final point of escalation for the team
- Work closely with Vendors and ensure the business is getting value and quality
- Manage and Oversee Inventory Management and assets
- Ensure relevant documentation is in place
Key Skills and Experience:
- 2+ years’ experience leading Desktop Support teams
- Proven track record of improving and motivating teams of engineers
- 5+ years’ experience in hands-on desktop support roles
- Strong Windows technologies support capabilities
- Experience supporting Mac is a bonus to have
- Experience with Microsoft Azure
- Experience with Active Directory and Exchange
- Strong skills with Incident Management
In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business