We are currently working with a growing service provider in London that is looking to bring on an End User Support Engineer on a permanent basis.

The EUC Engineer will be supporting a combination of internal users and external clients, in a mixed environment including both Windows and Mac users.  

This is an onsite role that requires 5 days a week in the office.

Responsibilities:

• Deliver excellent EUC support across incident requests
• Own end to end EUC support from start, user engagement to finish
• Maintain accurate ITSM tracking
• Own, support and maintain endpoint, meeting room and workplace technology readiness
• Provide high standards of support to senior executives
• Escalate unresolved issues to appropriate technical channels

Skills and experience required:

• Extensive EUC support experience
• Strong client and workplace technology support experience
• Excellent experience supporting Windows and macOS environments
• Supporting Endpoint hardware and workplace technology services
• Experience using ITSM tooling
• Experience supporting joiner, mover, leaver processes
• Experience with ITIL-aligned incident, request, and problem management practices
• Highly professional and able to work in a process led operating model
• Able to work with clear boundaries, documentation standards and escalation paths

In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business

Grimsby - £35,000 - £40,000pa  

We are working with a well-established professional services organisation that is looking for an IT Business Process Automation Developer to support its ongoing investment in automation and digital improvement. This is a hands-on role focused on creating smarter workflows, improving business processes and helping teams work more efficiently.

In this role, you will partner with stakeholders to review existing processes, capture requirements and deliver practical workflow solutions. You will be involved across the full lifecycle, from design and build through to testing, deployment, documentation and ongoing support.

Responsibilities

• Develop and maintain workflows across key business systems.
• Automate processes to improve efficiency and reduce manual work.
• Analyse data flows and identify improvement opportunities.
• Build solutions using Power Automate, Logic Apps or similar tools.
• Integrate applications using APIs, connectors and web services.
• Manage workflow delivery from requirements through to support.
• Follow change, release, security and compliance processes.
• Troubleshoot workflow issues and maintain clear documentation.
• Work with users, IT teams and suppliers to deliver effective solutions.

Experience Needed

• Experience in workflow development, automation or systems integration.
• Strong knowledge of Power Platform, including Power Automate and Power Apps.
• Good understanding of Microsoft 365, including SharePoint, Teams and Outlook.
• Ability to analyse processes and turn requirements into practical solutions.
• Experience with SQL, data mapping, reporting or data transformation.
• Knowledge of testing, release management and deployment processes.
• Scripting or development experience, such as PowerShell, JSON, JavaScript or C#, would be useful.
• Strong communication, stakeholder management and problem-solving skills.
• Organised, detail-focused and proactive in learning new technologies.

This is an excellent opportunity for a proactive IT Workflow Developer to join a forward-thinking technology environment where your work will directly support automation, process improvement and digital transformation.

We are currently working with a professional services organisation in Hull that is actively recruiting for a Service Desk Engineer to join them on a permanent basis.

The role will act as first point of contact for all IT support issues, with a focus on first time resolution and providing strong customer service. We are looking for somebody able to maintain ownership of issues and communicate effectively with users.

Responsibilities:

• Providing high-quality first line support to users via telephone, email and walk-ups
• Managing hardware and software issues in a Microsoft environment, working with Windows 11, Windows Server 2019, Office 365 and Azure
• Ensuring speedy resolutions and high user satisfaction rates
• Managing user tickets from first contact to resolution, ensuring excellent communications throughout
• Carrying out desktop and server support where required
• Using Active Directory to set up new user accounts
• Overseeing IT assets and equipment moves
• Ensuring complete documentation of processes and procedures

Key Skills:

• 2+ years’ experience in a similar Service Desk role
• Excellent problem-solving and troubleshooting skills
• Extensive experience in Microsoft environments, working with Windows Server 2019, Windows 11, Active Directory, Azure, Office 365, VMware and Exchange 365
• Networking experience including Wi-Fi and VPNs
• Comfortable troubleshooting hardware issues with laptops, desktops and printers
• Excellent communication skills, both written and verbal

Please note that this role will require some travel to other offices, a full driving licence and own transport is preferable.

In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business